Privacy Policy

Privacy Policy

The protection of your personal information is important to us. We therefore process your data exclusively on the basis of the legal regulations (e.g., GDPR, TKG 2003 [Telecommunications Act]). In the following privacy policy, we inform you regarding the most important aspects of data processing in our company.


Contacting us

If you contact us using the form on the website, by email, telephone, fax, letter or in person, we will store the data you provide for at least six months in order to process the request and in the event of follow-up questions. We will not share this data without your permission.


Data storage

The data you provide, such as name, address, telephone number, email address and information about your specific project are required to answer your request, to carry out non-binding or pre-contractual measures (e.g., preparation and submission of a quote) and, if necessary, to fulfil the contract at a later date. Without this data, we unfortunately cannot answer and submit your request or conclude the contract with you. This data will not be disclosed to third parties without your express consent, with the exception of transmitting information that is necessary to fulfil the contract to our trusted service providers:

  • to our tax advisor, to fulfil our tax obligations
  • to our IT service provider, for, e.g., necessary security measures for our data (backups)
  • to independent subcontractors, who are relevant for fulfilment of the contract

All service providers named here are based in the EU and are also subject to the GDPR.

If no contract is concluded, the data we have stored will be deleted after 12 months. In the event that a contract is concluded, all data from the contractual relationship will be stored until the statutory retention period has expired (e.g., warranty, product liability, tax retention period, etc.). Data processing is carried out on the basis of the legal provisions of § 96 paragraph 3 of the Telecommunications Act (TKG) and § 6 Paragraph 1 item a (consent) and/or b (necessary for contract fulfilment) of the GDPR.


Photos published on our site

The photos of our products, production facilities, employees or customers published on our website are limited to this website and are strictly subject to statutory protective rights. Copying, storing, reading, further use, processing and/or otherwise publishing requires our express consent and is prohibited until then. Any violation will be reported without exception.



Our website uses cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any harm. We use cookies to make our website user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognise your browser the next time you visit the website. If you do not want this to happen, you can configure your browser to notify you of the use of cookies and only accept cookies in individual cases. Disabling cookies may limit the functionality of our website.


Web analysis

Our website uses features of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses targeted cookies. For more information on how to handle user data on Google Analytics, please refer to the Google Privacy Policy:

For this purpose, cookies are used that make it possible to analyse how users use the website. The information generated in this way is transferred to the provider's server and stored there. Data processing is carried out on the basis of the legal provisions of Article 96 Paragraph 3 of the Telecommunications Act (TKG) and Article 6 Paragraph 1 lit a (Consent) and/or f (Legitimate Interest) of the GDPR. Our legitimate interest within the meaning of the GDPR (consent) is to improve our services and our website.


IP anonymisation

With the "IP anonymisation" function, your IP address is recorded by Google, but pseudonymised immediately – e.g., by deleting the last 8 bits. This means that only rough localisation is possible.


Plugin/objection to data collection

You can prevent Google from collecting the data generated by the cookie and relating to your use of the website and from processing this data by Google via your browser settings, or by downloading and installing the browser plug-in available under the following link You can also prevent Google Analytics from collecting your data using this link (an opt-out cookie will be set): Deactivating Google Analytics

For more information about how Google Analytics handles user data, see Google's privacy policy:


Deactivation of website tracking

You can prevent Google Analytics from collecting data here on this website by clicking on the link below. This sets an opt-out cookie which prevents any future collection of your data when visiting this website. Please note that deleting cookies requires deactivating them again.

Clicke here for Google Analytics Opt-Out

Server log files

The provider of this website collects and stores information that your browser transmits to us automatically in so-called server log files. (Browser type, browser version, host name, time, operating system, referrer URL). This data is not merged with other data sources and is only checked in the event of illegal use of our website.


Use of social media

Our website offers you the opportunity to share links to our content on social media platforms using so-called "Social Bookmarks", whereby initially no personal data is transmitted to these providers. Personal data will only be transmitted if you click on one of the social media symbols: when you access the website of the respective social media provider, data is automatically transmitted to the respective service provider and stored there (e.g., by US providers in the USA). We have no influence on the collected data and data processing procedures, nor are we aware of the full extent of the data collection, the purposes and the storage periods.

Further information on the purpose and scope of data collection and its processing by the respective social media service can be found in the following privacy policies of these providers. You will also find further information there on your rights and settings options for protecting your privacy:


Using our forum

The forum on our website is a C3-Consult platform and is aimed at enabling Comos users and Comos administrators to exchange information and experience. Both questions and already implemented solutions can be posted. Neither C3 nor the source of the solutions assume any liability or responsibility for the content expressed in this forum, the application of the solutions found in this forum, or for possible data loss in the database! Each individual is responsible for the information provided, for safeguarding any rights of third parties, and for backing up any data.

In order to post in the forum it is necessary to register by entering your email address, along with a password and a username of your choice. There is no obligation to provide your real name, and pseudonymous use is an option. When you register a forum account, your username, password and email address, along with all the information you enter in the forum will be saved. If you delete your account, your public statements, especially forum posts, will still be visible to all readers. All other data will be deleted.


Integration of third-party technologies

Links, services and third-party libraries are integrated into our website (e.g., Google Maps, etc.). In doing so, the resources of these providers are accessed by external servers (and thus also for the transmission of data, such as the IP address) which may be located outside the European Union (e.g. Google). We have no influence on the collected data and data processing procedures, nor are we aware of the full extent of the data collection, the purposes and the storage periods. Further information on the purpose and scope of the data collection and its processing by these third parties can be found in the respective privacy policies of these providers. You will also find further information there on your rights and settings options for protecting your privacy.


Your rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation, and objection. If you believe that the processing of your data violates data protection law or your data protection rights have been otherwise violated in any way, you can complain to the supervisory authority. In Austria, this is the data protection authority, Wickenburggasse 8-10, 1080 Vienna, Tel +43 1 52 152-0, email:
You can reach us using the following contact details.


General information

We reserve the right to change this privacy policy at any time with effect for the future. The current version is available on our website.


Updated: May 2018

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